Trusted Answers About
24Recept Booking Platform

What is 24Recept?

24Recept combines online appointment booking with an AI receptionist. Customers can book or get answers 24/7 through WhatsApp, phone calls, your website chat, a QR code or a booking link. You get one dashboard with reminders, payments, staff management, an inbox and leads.

Yes — every paid plan includes a free trial period. No credit card is required to start. You'll only be asked for payment details when you choose to continue after the trial ends.

Most businesses are fully live within 15 minutes. Add your services, set staff hours, connect your WhatsApp number, and you're done. The QR code and web booking page are generated automatically.

Four channels: (1) WhatsApp AI Bot — customers text your business number. (2) Voice Bot — customers call and speak naturally. (3) QR Code — scan to book in 3 clicks. (4) Web Booking Page — a unique URL you can share anywhere.

When a customer messages your WhatsApp, the AI bot greets them, shows available services, lets them pick a staff member and time slot, collects their details, and confirms the booking — all automatically, including rescheduling and cancellations.

Depending on your plan, reminders are sent via SMS, Email, and/or WhatsApp. All three channels are redundant — if WhatsApp delivery fails, the system falls back to SMS or email automatically.

The WhatsApp bot runs on GPT-4o-mini for intent recognition and response generation. It uses a multi-state conversation engine to guide customers through the full booking flow — service selection, staff, date/time, details, and confirmation.

Dynamic pricing lets you automatically adjust service prices based on rules — charge more during peak hours or weekends, offer early-bird discounts for advance bookings, or apply surge fees for last-minute slots. Rules are set per-service from your dashboard.

Stripe and Razorpay are both natively integrated for online payments. You can also accept offline payments, or accept payment screenshots as proof of transfer. Customers can also pay directly through the WhatsApp bot via a payment link.

All data is stored with strict multi-tenant isolation — your data is completely separated from other accounts. Sensitive credentials are encrypted at rest using AES-256. All communication happens over HTTPS with security headers (HSTS, CSP, X-Frame-Options) enforced on every request.

An AI assistant that answers your customers on WhatsApp, phone calls and your website chat 24/7. It replies from your own business information, collects details such as name, phone and what the customer needs, and hands the conversation to your team when a person is needed.

Yes. After signing up you choose Appointment Management, WhatsApp & AI Voice Automation, or Both. You can change this anytime in Settings, and every plan includes both.

You add a knowledge base: import your website, upload PDF or Word documents, or type your FAQs. The AI answers only from this information plus your opening hours, and says so when it doesn't know.

Yes. Copy one line of code from Website Chat in your dashboard and paste it into your site — WordPress, Wix, Shopify or any HTML website. Website chats appear in the same Inbox as WhatsApp.

Yes. Add team members from Manage Team and choose exactly what each person can open — Inbox, Leads, Knowledge Base, Workflows, Website Chat, AI Settings or Test AI. Billing, plans and account settings always stay with the owner.

Yes. Every WhatsApp chat, website chat and call transcript appears in your Inbox. One click pauses the AI so you can reply yourself, and you get an email whenever a customer needs a person or a new lead is captured.

It replies in the language your customer uses — for example English, Spanish, French, Arabic or Hindi — even if your knowledge base is written in one language.

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